The installation of the chair lift and ramp is fantastic – your techs did a super job; I could not be more pleased. Your sales representative, Michael, was quite the much appreciated NO HARD SELL person. He knows the products, explains them well, is quite friendly and is easy to deal with; he even offered a discount, no sales tax, if I provided a prescription from the doctor for the items; the savings are appreciated. Social security checks do not increase to cover many of the needs of us old people. Again, thanks for your entire organization for a job well done
August 19, 2018
Falls Church, VA
Excellent service from the beginning. Matt was very knowledgeable regarding the products and very responsive to my many inquiries. And Nate who installed the unit was a great guy!
All around a fabulous company to do business with. I would highly recommend them for all your mobility needs.
You were able to diagnose a very difficult problem and call the manufacturer to have the problem part replaced at manufacturer's expense.
Techs were prompt, courteous, knowledgeable.
Those answering phones were also.
The service is professional, friendly, helpful and caring. That is very important!
The product is good but less good than ACORN . My ACORN died only because I broke it. It never had a problem in the 5 years I had it until I left an item on the stair that I forgot about and it broke the gear.
I’ve had the mobility chair serviced twice in 15 months. This chair involves me having to often clean the exposed copper conductors to keep it from slowing down or stooping . The ACORN did not have exposed comductors and never had that problem. That was the first visit for help .
The second visit revealed that the arm of the chair with the electrical wiring was attached so tightly that over time it cut the wiring which stopped the chaired from moving. This just should not be ......... I don’t know if this happened in the factory or at the first visit when I called for help, as they also checked the arm.
I wanted another ACORN. But there to no longer be any dealers in my area.
For now I will keep my current chair. But the next time it dies on me I may look for another.
It was an awesome expreience! You know how it feels when it is all new to you, scared and puzzled, but 101 Mobility took a step forward to patiently introduce about the product and process of the installment. I enjoyed hearing about the company and the customer experiences with 101 Mobility from the representative. They work fast and efficiently and the most great thing about it is the fast communication and their great product!!
We like the range of products to choose from and the location of your business with respect to our home. The installer, Nate, was courteous, friendly, and professional. Thank you for making my husband's life so much better and safer!
Very good experience. Great customer service from sales to install. Very courteous people and all went very well so far. Super price and fair verse the competition. The gentleman that came to install the stairlift were courteous & on time. They did a great job and were very helpful!!
I have already referred the company to one of my neighbors.
Very easy to work with, came when they said they were, installed within the timeframe they stated. Provided thorough instructions on using the chair. Very professional and courteous. Would recommend to friends and family.
You guys are great! We are very much satisfied with your service, its promptness, respectful attitude toward your customers, and overall a very pleasant experience of working with you! Thank you much for this!
As for the product itself - we will write a separate review later, when it will be in use.
The service was great. Technician was very knowledgeable about the product and what needed to be done to satisfy the visit. Very friendly and helpful with questions asked and concerns. Thank you, Joe. Look forward to working with you again, [NAME REMOVED]
Feel very safe using our chair lift.
As African American seniors in need of mobility support, and after meeting with three mobility companies , we felt Matt, the owner, of Mobility 101 treated my husband and I with greatest respect.
We were convinced he was knowledgeable of the chair lift we were shopping for to transport us up and down our stairs.
He was professional as a salesman, at the same time, there was a feeling “of family” as if this is the way he might make a pitch to a family member.
Even though our machine is not quiet 2 years old, we love it. We have had to have the machine service twice. After speaking with a representative, we were shocked by the annual check up price plus mileage, however, After speaking directly with Matt, he agreed on a much fairer price. The service men who came to service the machine each time were also professional and knowledgeable.
We would definitely recommend 101 Mobility , there products and their great service.
Thanks to 101 Mobility, we are able to stay in our home instead of looking at retirement places which neither my husband nor I look forward to in our retirement.
Thank you 101 Mobility,
[NAME REMOVED] and [NAME REMOVED]
What an amazing company! From Mike to the installer, the process was simple and they made it so easy. They treated me like family and were so flexible. They understood our efforts and urgency and worked diligently to accommodate our needs. I would DEFINITELY recommend 101 Mobility to all of my friends and family!!
Thank you, and we look forward to continued business with 101 Mobility!
Merry Christmas and Happy New Year,
The [LAST NAME REMOVED]'s
We very much appreciated the way Matt worked with us to create a stairlift solution for my husbands' complex needs. We signed the order on Thursday and the unit was delivered the following Tuesday. The installation went very well and the technician worked diligently to insure all components worked within our stair configuration. This took some additional adjustments. 101 Mobility employees are professional and operate with business integrity. They are kind. This is important to everyone and especially to Senior Citizens. I would definitely recommend that you give them the business.
You will not be disappointed.
Herman and [NAME REMOVED]
Both the person doing the estimate and the installer where highly professional and personable. All appointments were met on time. (When the office had to reschedule because of a conflict, the person on the phone was genuinely apologetic for having to inconvenience us. But they called several days in advance and were able to offer a new time convenient to us, so there was no problem at all.) The product is superb. The installation was excellent. The level of concern for our 95-year old mother was touching.
101 Did a wonderful job making our dream home accessible for my son Juwaan, The bathroom was beautiful done all top of the line appliance's. Mike and the entire team was always available to take my calls or answer my emails right away. When the work was finally done Mike invited us to do a final walk- thru to address any concerns or touch up that needed to be done. Guess what within a day his team came out to fix the little items left.
again thank you so much for all hard work!! I would recommend 101 to all.
Excellent product, and outstanding service -- including return call by the technician the next day after installation, in order to fix the power rail not fully seating on a thick pile carpet (problem completely resolved by his slightly adjusting the rail). Equipment performing flawlessly ever since.
The stair chair lift has been wonderful. My husband said he feels like he is part of the family again! Your wonderful installers were very professional, neat and thorough. Everything was explained in detail and I was left with a feeling of confidence. My husband has mastered using the device on his own and he has gained some independence. Thank you from the bottom of my heart!
We will be testing out the chair lift when my family member arrives this weekend.
Thanks for getting the rental unit installed so quickly.
The installation was smoothly carried out by Nate and Darren. They called to say they would be 20 minutes late and I really appreciate that.
They explained their work as they installed the chair and then how to use the chair and all of its features--much appreciated.
They gave me some ideas for our outside stairs too.
101 Mobility responded immediately to my families request and need for a chair ramp. They visited my home within 48 hours of my initial call. I received feedback on their products and the sales representative offered many suggestions to accommodate our needs. I was pleased with their quote and the options. The sales representative was not pushy and did not attempt to sell me items I did not need. The customer service point of contact responded to all my follow-up phone inquiries and reached out tome as well to ensure my order and installation went well.
The purchase process was problem free and I'm very happy with the stairlift. But the biggest shout out goes to the gentleman who did the installation (sorry, I can't remember his name.) He did a great job and was extremely helpful and personable.
So far the product has performed as expected. There are two things that I would change if I could. 1. I would prefer that the up/down buttons on the armrest were press in rather than push right/left. I believe that it is more normal/comfortable to press buttons in than side to side. And 2. I would have liked to have the option to turn off the beeping when the chair is at the top and turned from its up/down position. There are times when a person goes up and plans to come back down within a few minutes and has to hear the constant beeping or the chair must be moved twice to prevent the beeping.
I would have like a representative to have called after a few days just to asked if everything was OK and if we had any comments or problems.
[NAME REMOVED], Haymarket
I was contacted within a few hours of my original inquiry. The people I spoke with were knowledgeable, polite and very prompt in their responses. My installation was scheduled quickly and install tech was in and out in 3 hours. There was no mess left behind. I would highly recommend 101Mobility and would use them again without hesitation for any future needs. I worked with Erin and Josh and they were both just wonderful....
The operations Manager, Amy Stephens, was exceptionally helpful. I have a very busy schedule with a lot of demands and Amy followed up carefully on all aspects to ensure the installation went smoothly. The two installation technicians were also exceptionally effective. They made a nice neat installation with all the cords tacked down and tucked away. They also made sure I knew all about how to operate the equipment and how to keep it running smoothly. The crew arrived on time and the installation was quick. I was able to get back to work. Plus... the lift runs very well.
Signed: A satisfied customer.
Thanks so much to everyone. We are really appreciating our new chairs. You have made this a very enjoyable experience! Thanks, Erin, for not giving up on me having someone come demonstrate them. Thanks so much to Matt and Mike for doing a great job!
I have been meaning to write you to say thank you so much for having the chair stair lift installed so quickly. The two installers were great – professional and friendly. They did a great job and gave me a ‘lesson’ on its use in addition to emailing me the handbook.
Having the lift in place for the holidays has given my parents and us a sense of relief – no falls this season like last year.
Thank you again!
Your installers were professional and helpful. They said they would email a manual for us to have as a reference. My dad used the chair to come down this morning and his smile said it all.
Hey Matt, I just wanted to thank you and the great crew of guys who put in the ramp. It’s much more than what we expected. It came out very nice, thank you so very much for everything you’ve done for us! Hopefully we will do some more business with you in the near future for the vehicle lift.
Ladies and gentlemen, thanks for helping this veteran that could not get out of his house. Other companies said they could not do it; you did it. We all need to make more money but helping suffering people is a reward to me and hopefully to you all.
Thanks for the professional work that you and your partner provided to us today during the installation of my new Bruno Stairlift. We will surely enjoy it.