March 14, 2019
J.T.
Manassas, VA
From my first phone call to delivery and installation the experience was fantastic
February 27, 2019
M.C.
Washington, DC
Your service personnel were extremely professional and helpful on all three of the occasions that they have come out for maintenance. Plus, your force staff was very responsive to my request for an emergency visit early this week. Fantastic work!
February 17, 2019
Evelyn Husbands
Mitchellville, MD
The stair lift has worked well for over 5 years, even without servicing. When I went to get a got a service contract, the company was very supportive of ensuring that I got the best plan. The technician was very professional. E Husbands
February 14, 2019
T.H.
Fredericksburg, VA
101 Mobility was very responsive and professional. The only issue we had was that they did not bill the credit card until we called them months later.
February 10, 2019
S.C.
Alexandria, VA
Technician was great. Friendly and professional. I felt he did a thorough job and provided a lot of useful information.
February 7, 2019
Judy Neher
Arlington, VA
You send the same technician when our stairlift needs attention. This means that he knows our machine and it’s histiry. He is very knowledgeable, and works efficiently. He is also good at explaining any problems and helping us avoid them. Thanks, Nate!
February 7, 2019
C.B.
Ashburn, VA
February 7, 2019
Pete West
Washington, DC
I greatly appreciate how Brittany (?) and Robert have handled the situation when I have called for assistance. And, I particularly want to commend Nate for his professional and caring approach to addressing the few mechanical problems that have arisen over the years. Clearly, there is a sincere sensitivity to the importance of the stairlift chair to my day to day activities.
February 7, 2019
Hugh McLean
Fairfax, VA
Service needed to replace a number of parts and make multiple visits .. stair chair appears to be fine now .. took a while to obtain required items from manufacturer, but service was quickly scheduled when they were obtained. Service representative was polite, knowledgeable, and an excellent representative of 101 .. had stair chair over 3+ years and no complaint .. would go with 101 Mobility in the future
February 5, 2019
L.S.
Culpepper, VA
Your product is great! Fast service and easy for me to understand the installer.
February 5, 2019
Jill Alloway
rockville, MD
Our ramp was installed on time and just as described.
January 29, 2019
Brain Camperson
Springfield, VA
The installation team of Matt and Joe (sorry, didn't get last names) was fantastic. They immediately got to work while explaining what it was they were doing. They were competent, polite, very understanding of the needs of my 95-year old mother-in-law....everything about the equipment was explained and demonstrated fully allowing my mother-in-law to operate the chair properly.....great team....thanks.
January 24, 2019
Z.D.
Sterling, VA
Affordable and great quality
January 12, 2019
E.B.
Washington, DC
My family was very happy with product.
January 11, 2019
Alan Parces
Alexandria, VA
Great price, and in a few days after the call, I had it installed. The installer was extremely meticulous not to get the rail scratched while making the cuts and assembling even laid out cardboard out in the driveway to collect the metal flakes. Installation was fast and we where given an extensive product use, care & maintenance explanations. Just had new carpet on the stairwell prior to the installation and the area was left extremely clean. So happy to have chosen to go with a new chair lift which gave us peace of mind with their warranty & professional installation. Highly, highly recommended.
January 5, 2019
Ronald Sherman
Brandywine, MD
The two installers did an excellent job installing the Bruno stair lift and vacuumed up once completed. They answered all the questions we had during the demonstration to show us how to operate the stair lift. We are very pleased so far and will recommend 101 Mobility to our friends.
December 27, 2018
M.C.
Annandale, VA
Nice front door accessible ramp!
December 22, 2018
S.R.
Alexandria, VA
Very helpful employees. Reliable product.
December 22, 2018
Charles Heuer
Charlottesville, VA
Everything was as described and promised. The installation was smooth -- good craftsmanship and carefully executed. So far, so good. I spent a lot of time investigating stair lift systems and I am pleased with both Bruno and 101 Mobility.
December 21, 2018
R.T.
Falls Church, VA
The two techs who installed our ramp exhibited a professional attitude. I was very pleased with the job. I would have no problem recommending your company.
December 1, 2018
A.J.
Round Hill, VA
The chair is going to be a life saver to me and my husband. It will enable us to remain in our own home longer. The gentleman that put the chair in was very professional and was most satisfctory.
November 30, 2018
R.E.
Broadway, VA
Like the product very much. The installer was knowledgeable and professional. Very happy so far
November 18, 2018
P.H.
Leesburg, VA
Your services were responsive and thorough.
November 4, 2018
H.T.
Washington, DC
The product and service is excellent.
November 1, 2018
S.J.
Washington, DC
Everyone that I spoke to were very polite and the installers were on time and knew exactly what to do.
October 27, 2018
James Hamill
Woodbridge, VA
110% great. The crew was outstanding with ability and efficiency. Jim
October 20, 2018
Tom Vaughan
Springfield, VA
I like the way the stair chair is installed so it takes less stair space, unlike the older model. I do wish the speed was a little faster. The installation went quickly and the installers were very courteous and certainly knew what they doing, which was a great job.
October 18, 2018
K.D.
Falls Church, VA
I can only speak to the services provided as we won't be using the equipment. Our sales rep was great and very responsive, knowledgeable and very easy to work with. The installers carried on with the same qualities. If we have needs for a lift or elevator we will definitely be calling 101 Mobility first. Thanks for a job well done.
October 13, 2018
John Meewissen
Fairfax station, VA
Great product and quite economical - installation was a bit challenging, but the technician was very professional and sought my input! Superb job!
October 9, 2018
J.R.H.
Oakton, VA
Great installation job.
October 7, 2018
J.S.
McLean, VA
Services - patient & persistent .... Kept working on layout until it was right. Product. Bruno & it's warrenty
October 6, 2018
D.C.
Gaithersburg, MD
Service is excellent
September 26, 2018
Joseph Ganim
Onley, MD
The Installation team has to modify the installation to make it work and spent the better part of a day doing so. Engineering mis calculated space at the threshold and the system was not functional as designed. If it weren’t for the creativity of the install crew this seat was on its way back to Bruno and a credit would be required.
September 25, 2018
T.N.
Fairfax, VA
Very prompt and professional!
September 21, 2018
B.G.
Lusby, MD
The installer was very nice.
September 19, 2018
Joan Nakovich
Herndon, VA
After meeting with representatives of other stair lift companies and visiting another showroom, I chose 101 Mobility. 101 Mobility's cost estimates were very fair and competitive, lower than other estimates for the same product, (Bruno Elan Stair Lift) and 101 Mobility was the only company that told me state sales tax could be waived with a prescription of medical necessity from my doctor, a savings very much appreciated. However, the most important reason and deciding factor in choosing 101 Mobility was Matt Riordan's genuine interest in helping others. During his consultation visit, it was clear that Matt's priority and focus was not to make a sale, but to help his clients safely improve their mobility - in my case within my home. Everyone I met in the company reflects Matt's dedication to serving others, from Robert and the administrative personnel, to the Tech teams of Justin and Nate, and Joe and Matt who installed the stair lifts. Thank you all for your dedication and hard work and for a job well done.
September 13, 2018
R.W.
Washington, DC
I like the friendly, welcome, and we are ready to serve you and your needs and desires. From the administrative personnel to the highly qualified Techs, we have been and are satisfied customers. Oh, and may I mention, on time and ready to perform! Thank you for all you do, and with care and professionalism.
September 12, 2018
J.F.
McLean, VA
Reasonable prices and good service.
September 8, 2018
Mary Saunders
McLean, VA
You removed a stair lift device from our mother's home after she passed away. The service was quick, courteous, and professional. Every transaction we have had with your firm has been absolutely outstanding.
September 8, 2018
Deeonne Quinones
Alexandria, VA
I have the Bruno Elite stair lift and it is well built and has lasted for quite sometime. Great quality.
August 30, 2018
Earl Hopgood
Mount Airy, MD
Prompt courteous service
August 27, 2018
R.R.
Rockville, MD
Prompt & Efficient......
August 22, 2018
Elfie Hoff
Alexandria, VA
we love it. I really go downstair again. what a relief and I can take things down with me on my lap. Just great.
August 19, 2018
John Chewey
Falls Church, VA
Excellent service from the beginning. Matt was very knowledgeable regarding the products and very responsive to my many inquiries. And Nate who installed the unit was a great guy! All around a fabulous company to do business with. I would highly recommend them for all your mobility needs.
August 19, 2018
Daniel Caton
Lusby, MD
To early to evaluate, but so far its great
August 10, 2018
Brian Reynolds
Bethesda, MD
Great response time,Clear understanding of the project , quality work and product and very competitive pricing.
August 6, 2018
B.B.
Clarksburg, MD
They delivered a good product when they said they would and it works great.
July 29, 2018
M.M.
Fairfax, VA
You were able to diagnose a very difficult problem and call the manufacturer to have the problem part replaced at manufacturer's expense. Techs were prompt, courteous, knowledgeable. Those answering phones were also. [NAME REMOVED]
July 27, 2018
H.Q.
Reston, VA
Nate did great job with installation. He was very patient showing my mom how to operate the chair (multiple times!).
July 26, 2018
B.F.
Springfield, VA
The service is professional, friendly, helpful and caring. That is very important! The product is good but less good than ACORN . My ACORN died only because I broke it. It never had a problem in the 5 years I had it until I left an item on the stair that I forgot about and it broke the gear. I’ve had the mobility chair serviced twice in 15 months. This chair involves me having to often clean the exposed copper conductors to keep it from slowing down or stooping . The ACORN did not have exposed comductors and never had that problem. That was the first visit for help . The second visit revealed that the arm of the chair with the electrical wiring was attached so tightly that over time it cut the wiring which stopped the chaired from moving. This just should not be ......... I don’t know if this happened in the factory or at the first visit when I called for help, as they also checked the arm. I wanted another ACORN. But there to no longer be any dealers in my area. For now I will keep my current chair. But the next time it dies on me I may look for another.
July 14, 2018
S.B.
Warrenton, VA
Got back to me right away after initial contact; Installation followd within a few days
July 11, 2018
L.M.
Fairfax, VA
Chair lift made a huge difference for my mom. Very happy with the product (Bruno) and the service.
July 8, 2018
H.C.
Springfield, VA
It was an awesome expreience! You know how it feels when it is all new to you, scared and puzzled, but 101 Mobility took a step forward to patiently introduce about the product and process of the installment. I enjoyed hearing about the company and the customer experiences with 101 Mobility from the representative. They work fast and efficiently and the most great thing about it is the fast communication and their great product!!
June 30, 2018
B.H.
Herndon, VA
Very responsive. Quick turn around on installation.
June 23, 2018
J.T.
Boyce, VA
Like there product and there prompt installation...
June 20, 2018
A.M.M.
Leesburg, VA
We like the range of products to choose from and the location of your business with respect to our home. The installer, Nate, was courteous, friendly, and professional. Thank you for making my husband's life so much better and safer!
June 19, 2018
G.W.
Ashburn, VA
Office personnel and technicians were outstanding.
June 18, 2018
D.P.
Silver Spring, MD
Very good experience. Great customer service from sales to install. Very courteous people and all went very well so far. Super price and fair verse the competition. The gentleman that came to install the stairlift were courteous & on time. They did a great job and were very helpful!! I have already referred the company to one of my neighbors.
June 18, 2018
J.H.
Washington, DC
Efficient, polite and knows the products they sell.
June 8, 2018
Eric Duvon
Sterling, VA
Very easy to work with, came when they said they were, installed within the timeframe they stated. Provided thorough instructions on using the chair. Very professional and courteous. Would recommend to friends and family.
May 31, 2018
Michael Klein
Bethesda, MD
Very Nice and operates smoothly
May 25, 2018
Katherine McCoy
Fairfax, VA
Felt consultation and estimates were honest and up front. Also, reps were compassionate as well as efficient. Top quality product installed well. Good company to deal with.
May 24, 2018
Tina Kennedy
Leesburg, VA
Very professional staff and very accommodating.The product is sturdy and not as obtrusive as I thought.
May 23, 2018
Pierre Guirand
Rockville, MD
The response was very quick. The tech was excellent. The Angels Garden Assisted Living LLC.
May 20, 2018
C.H.
Arlington, VA
Love my chair lift.
May 4, 2018
E.M.
Springfield, VA
Prompt follow up
May 2, 2018
Joe Barth
Arlington, VA
It was a pleasure dealing with Mike Riorden as well as the installation team. We are completely satisfied with the stairlift.
April 27, 2018
Charlene Nolen
Woodbridge, VA
Great professional Service. The installers did an excellent job with the installation of my stair lift. I highly recommend them .
April 21, 2018
W.L.
Winchester, VA
the way that they look. My naber. had one also, not sure where she had gotten it but we want to get one that looked like it.
April 13, 2018
Y.G.
Bethesda, MD
You guys are great! We are very much satisfied with your service, its promptness, respectful attitude toward your customers, and overall a very pleasant experience of working with you! Thank you much for this! As for the product itself - we will write a separate review later, when it will be in use.
April 9, 2018
Alvin Perkins
Alexandria, VA
Very professioonal in every sense of the word.
March 28, 2018
P.A.
Annandale, VA
Friendly, competent installers.
March 19, 2018
J.D.
Burke, VA
The chair lift is working very well. I was impressed by the installer who seemed very competent.
February 27, 2018
S.N.
Rockville, MD
Really good service and quality.
February 26, 2018
P.R.
Frederick, MD
Workers were very friendly and knowledgeable. Showed up on time and and cleaned up well. Liked the product and it is easy to use.
January 20, 2018
B.J.G.
Kensington, MD
Feel very safe using our chair lift. As African American seniors in need of mobility support, and after meeting with three mobility companies , we felt Matt, the owner, of Mobility 101 treated my husband and I with greatest respect. We were convinced he was knowledgeable of the chair lift we were shopping for to transport us up and down our stairs. He was professional as a salesman, at the same time, there was a feeling “of family” as if this is the way he might make a pitch to a family member. Even though our machine is not quiet 2 years old, we love it. We have had to have the machine service twice. After speaking with a representative, we were shocked by the annual check up price plus mileage, however, After speaking directly with Matt, he agreed on a much fairer price. The service men who came to service the machine each time were also professional and knowledgeable. We would definitely recommend 101 Mobility , there products and their great service. Thanks to 101 Mobility, we are able to stay in our home instead of looking at retirement places which neither my husband nor I look forward to in our retirement. Thank you 101 Mobility, [NAME REMOVED] and [NAME REMOVED]
December 31, 2017
B.L.
Woodbridge, VA
Quality and cost
December 20, 2017
E.W.
Dumfries, VA
What an amazing company! From Mike to the installer, the process was simple and they made it so easy. They treated me like family and were so flexible. They understood our efforts and urgency and worked diligently to accommodate our needs. I would DEFINITELY recommend 101 Mobility to all of my friends and family!! Thank you, and we look forward to continued business with 101 Mobility! Merry Christmas and Happy New Year, The [LAST NAME REMOVED]'s
December 15, 2017
L.C.
Leesburg, VA
We very much appreciated the way Matt worked with us to create a stairlift solution for my husbands' complex needs. We signed the order on Thursday and the unit was delivered the following Tuesday. The installation went very well and the technician worked diligently to insure all components worked within our stair configuration. This took some additional adjustments. 101 Mobility employees are professional and operate with business integrity. They are kind. This is important to everyone and especially to Senior Citizens. I would definitely recommend that you give them the business. You will not be disappointed. Herman and [NAME REMOVED] Lansdowne, Virginia
December 15, 2017
D.D.
McLean, VA
You were prompt, friendly, helpful, efficient.
December 3, 2017
J.C.
Springfield, VA
Service was prompt, installers knew what they were to do, and did it quickly. No mess. Explained how to work chair lift. Everything worked fine.
December 3, 2017
C.M.
Aldie, VA
Great service!
November 29, 2017
K.L.
Fairfax Station, VA
Quality Chair lifts - no pressure sales
November 13, 2017
D.B.
hollywood, MD
I'm very pleased they got the chair lift working but disappointed that they have not received and installed the wiring harness in the right handle [NAME REMOVED]
November 11, 2017
R.A.J.D.
Manassas, VA
Installers Nate and Darren were very professional, efficient and helpful.
November 4, 2017
S.B.
DC
101 Did a wonderful job making our dream home accessible for my son Juwaan, The bathroom was beautiful done all top of the line appliance's. Mike and the entire team was always available to take my calls or answer my emails right away. When the work was finally done Mike invited us to do a final walk- thru to address any concerns or touch up that needed to be done. Guess what within a day his team came out to fix the little items left. again thank you so much for all hard work!! I would recommend 101 to all.
November 4, 2017
D.W.
Fairfax, VA
The technician was knowledgeable and friendly and came within 24 hrs. of request for repair/
October 27, 2017
W.S.
Alexandria, VA
Excellent product, and outstanding service -- including return call by the technician the next day after installation, in order to fix the power rail not fully seating on a thick pile carpet (problem completely resolved by his slightly adjusting the rail). Equipment performing flawlessly ever since.
October 22, 2017
C.M.
Washington, DC
Efficient, personalized, knowledgeable service... I never felt pushed to buy anything...
October 12, 2017
P.S.
Sterling, VA
The stair chair lift has been wonderful. My husband said he feels like he is part of the family again! Your wonderful installers were very professional, neat and thorough. Everything was explained in detail and I was left with a feeling of confidence. My husband has mastered using the device on his own and he has gained some independence. Thank you from the bottom of my heart!
October 12, 2017
J.F.
Alexandria, VA
Leasing and installation were both done very professionally.
October 4, 2017
P.A.
Alexandria, VA
We will be testing out the chair lift when my family member arrives this weekend. Thanks for getting the rental unit installed so quickly. The installation was smoothly carried out by Nate and Darren. They called to say they would be 20 minutes late and I really appreciate that. They explained their work as they installed the chair and then how to use the chair and all of its features--much appreciated. They gave me some ideas for our outside stairs too.
September 30, 2017
N.S.
Fairfax, VA
Joe came by to perform preventative maintenance, was most gracious! Thank you for excellent service!
September 27, 2017
B.D.
Clinton, MD
The product is excellent, including the carrying capacity, and functions as it should.
September 21, 2017
E.R.
Fairfax, VA
Everything done as scheduled and satisfactory with no problems
September 17, 2017
C.M.
Washington, DC
Amy was extremely helpful in solving my problems and giving me important information. the people who install the chair lift gave me no instructions on use or maintainence. Amy was most helpful
September 8, 2017
B.G.
Springfield, VA
You have a couple of very fine men working for you but communicating with you is difficult. When the chair is out of commission it is something I must take care of immediately.
September 3, 2017
T.P.
Alexandria, VA
Original quick install of 2 chair lifts. Follow up servicing of the lifts 1.5 years later was easy to schedule without a long wait time for service.
August 14, 2017
Z.D.
Haymarket, VA
101 Mobility responded immediately to my families request and need for a chair ramp. They visited my home within 48 hours of my initial call. I received feedback on their products and the sales representative offered many suggestions to accommodate our needs. I was pleased with their quote and the options. The sales representative was not pushy and did not attempt to sell me items I did not need. The customer service point of contact responded to all my follow-up phone inquiries and reached out tome as well to ensure my order and installation went well.
July 20, 2017
W.M.
Alexandria, VA
The pricing is reasonable and good customer service.
Mary M.

Thanks so much to everyone. We are really appreciating our new chairs. You have made this a very enjoyable experience! Thanks, Erin, for not giving up on me having someone come demonstrate them. Thanks so much to Matt and Mike for doing a great job!

A. Coffey

I have been meaning to write you to say thank you so much for having the chair stair lift installed so quickly. The two installers were great – professional and friendly. They did a great job and gave me a ‘lesson’ on its use in addition to emailing me the handbook.

Having the lift in place for the holidays has given my parents and us a sense of relief – no falls this season like last year.
Thank you again!

Regards,

Eliana

Your installers were professional and helpful. They said they would email a manual for us to have as a reference. My dad used the chair to come down this morning and his smile said it all.
Thank you,

Hey Matt, I just wanted to thank you and the great crew of guys who put in the ramp. It’s much more than what we expected. It came out very nice, thank you so very much for everything you’ve done for us! Hopefully we will do some more business with you in the near future for the vehicle lift.

Thanks again!!!!

JW

Ladies and gentlemen, thanks for helping this veteran that could not get out of his house. Other companies said they could not do it; you did it. We all need to make more money but helping suffering people is a reward to me and hopefully to you all.
Thanks again,

B. Parbey

Thanks for the professional work that you and your partner provided to us today during the installation of my new Bruno Stairlift. We will surely enjoy it.

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