Thanks so much to everyone. We are really appreciating our new chairs. You have made this a very enjoyable experience! Thanks, Erin, for not giving up on me having someone come demonstrate them. Thanks so much to Matt and Mike for doing a great job!
November 13, 2017
I'm very pleased they got the chair lift working but disappointed that they have not received and installed the wiring harness in the right handle [NAME REMOVED]
101 Did a wonderful job making our dream home accessible for my son Juwaan, The bathroom was beautiful done all top of the line appliance's. Mike and the entire team was always available to take my calls or answer my emails right away. When the work was finally done Mike invited us to do a final walk- thru to address any concerns or touch up that needed to be done. Guess what within a day his team came out to fix the little items left.
again thank you so much for all hard work!! I would recommend 101 to all.
Excellent product, and outstanding service -- including return call by the technician the next day after installation, in order to fix the power rail not fully seating on a thick pile carpet (problem completely resolved by his slightly adjusting the rail). Equipment performing flawlessly ever since.
The stair chair lift has been wonderful. My husband said he feels like he is part of the family again! Your wonderful installers were very professional, neat and thorough. Everything was explained in detail and I was left with a feeling of confidence. My husband has mastered using the device on his own and he has gained some independence. Thank you from the bottom of my heart!
We will be testing out the chair lift when my family member arrives this weekend.
Thanks for getting the rental unit installed so quickly.
The installation was smoothly carried out by Nate and Darren. They called to say they would be 20 minutes late and I really appreciate that.
They explained their work as they installed the chair and then how to use the chair and all of its features--much appreciated.
They gave me some ideas for our outside stairs too.
101 Mobility responded immediately to my families request and need for a chair ramp. They visited my home within 48 hours of my initial call. I received feedback on their products and the sales representative offered many suggestions to accommodate our needs. I was pleased with their quote and the options. The sales representative was not pushy and did not attempt to sell me items I did not need. The customer service point of contact responded to all my follow-up phone inquiries and reached out tome as well to ensure my order and installation went well.
The purchase process was problem free and I'm very happy with the stairlift. But the biggest shout out goes to the gentleman who did the installation (sorry, I can't remember his name.) He did a great job and was extremely helpful and personable.
So far the product has performed as expected. There are two things that I would change if I could. 1. I would prefer that the up/down buttons on the armrest were press in rather than push right/left. I believe that it is more normal/comfortable to press buttons in than side to side. And 2. I would have liked to have the option to turn off the beeping when the chair is at the top and turned from its up/down position. There are times when a person goes up and plans to come back down within a few minutes and has to hear the constant beeping or the chair must be moved twice to prevent the beeping.
I would have like a representative to have called after a few days just to asked if everything was OK and if we had any comments or problems.
[NAME REMOVED], Haymarket
Product is just what I needed.
Service by phone and in person was excellent. Very personable , east to communicate with, knowledgeable, friendly and helpful. I felt very comfortable with my experience from setting up the appointment to chatting with the salesman, to talking to the young man who installed the chair.
Thank you very much for your service!
I was contacted within a few hours of my original inquiry. The people I spoke with were knowledgeable, polite and very prompt in their responses. My installation was scheduled quickly and install tech was in and out in 3 hours. There was no mess left behind. I would highly recommend 101Mobility and would use them again without hesitation for any future needs. I worked with Erin and Josh and they were both just wonderful....
The operations Manager, Amy Stephens, was exceptionally helpful. I have a very busy schedule with a lot of demands and Amy followed up carefully on all aspects to ensure the installation went smoothly. The two installation technicians were also exceptionally effective. They made a nice neat installation with all the cords tacked down and tucked away. They also made sure I knew all about how to operate the equipment and how to keep it running smoothly. The crew arrived on time and the installation was quick. I was able to get back to work. Plus... the lift runs very well.
Signed: A satisfied customer.
Great chair. I can no longer put off doing laundry since I know my trip downstairs will be pain free!! Everyone was extremely nice, gave me a much better deal than a competitor and made a special trip oUT to explain the chair etc since I was not there when they installed it. I highly recommend them. [NAME REMOVED]
I have been meaning to write you to say thank you so much for having the chair stair lift installed so quickly. The two installers were great – professional and friendly. They did a great job and gave me a ‘lesson’ on its use in addition to emailing me the handbook.
Having the lift in place for the holidays has given my parents and us a sense of relief – no falls this season like last year.
Thank you again!
Your installers were professional and helpful. They said they would email a manual for us to have as a reference. My dad used the chair to come down this morning and his smile said it all.
Hey Matt, I just wanted to thank you and the great crew of guys who put in the ramp. It’s much more than what we expected. It came out very nice, thank you so very much for everything you’ve done for us! Hopefully we will do some more business with you in the near future for the vehicle lift.
Ladies and gentlemen, thanks for helping this veteran that could not get out of his house. Other companies said they could not do it; you did it. We all need to make more money but helping suffering people is a reward to me and hopefully to you all.
Thanks for the professional work that you and your partner provided to us today during the installation of my new Bruno Stairlift. We will surely enjoy it.